Help Center
Frequently Asked Questions
Can't find your answer? Contact us and we'll respond within 24 hours.
How long does delivery take?
Standard delivery takes 3–5 business days. Express delivery takes 1–2 business days. Store pickup is ready within 24 hours.
What payment methods do you accept?
We accept Paystack (card/USSD/bank transfer), Flutterwave, direct bank transfer, and cash on delivery for select locations.
Can I return a product?
Yes! We offer a 7-day return policy on eligible items. Items must be unused and in original packaging. Contact us to initiate a return.
How do I track my order?
Once your order is shipped, you'll receive a tracking update. You can also check your order status in your account dashboard under 'My Orders'.
Do you offer discounts?
Yes! Subscribe to our newsletter for 10% off your first order. We also run seasonal promotions and offer coupon codes regularly. Try WELCOME10 at checkout.
How do I know what size to order?
Each product page includes size information. We recommend referring to the measurements provided. If you're between sizes, size up. Our team is also available to help.
What if I receive a wrong or damaged item?
We sincerely apologize! Contact us within 48 hours of delivery with photos and we'll arrange an immediate replacement or full refund.
Do you ship nationwide?
Yes! We deliver to all 36 states and the FCT across Nigeria. Delivery costs and times may vary by location.